Frequently asked questions

Purchasing Options:

  • Photos can be purchased directly through our website.

  • The prices and available formats are detailed in the "Work" section.

  • No, we do not offer framed options or canvas prints. Our photos are printed exclusively on fine art photo paper and are designed to fit standard commercial frames.

 

Pricing and Payment:

  • The prices for the photos vary depending on the size and type of print you choose. Please refer to the “Shop” section.

  • Yes, I accept multiple payment methods, including credit cards, debit cards, and PayPal.

  • Yes, there may be additional fees for shipping. Shipping costs will be calculated and added to your total at checkout based on your location and the size of your order.

 

Copyright and Usage:

  • The photos you purchase are for personal use only. Commercial use is strictly prohibited.

  • No, the photos cannot be used for commercial purposes. Any commercial usage is forbidden under the terms of the purchase agreement.

  • Yes, there are restrictions. Reproducing or distributing the photos in any form is not allowed. The photos are intended solely for personal use, and any form of reproduction or distribution is prohibited.

 

Delivery and Returns

  • The photos are carefully packaged and delivered via a reliable courier service to ensure they arrive in excellent condition.

  • The estimated delivery time varies based on your location. Typically, orders are delivered within 5-10 business days after the printing done. You will receive a tracking number once your order has been shipped.

  • Due to the nature of the product, I do not accept returns or exchanges if a photo does not meet your expectations. All sales are final. However, if there is an issue with the order, please contact me through the form on the website, and I will address your concerns as soon as possible.

 

Customization and Special Orders:

  • Yes, we can accommodate special formats or mounting options. Please contact us to discuss the details and pricing.

  • No, the photos are considered Artworks and are not subject to modification upon request.

  • Yes, we welcome bulk orders and custom projects. Please reach out to discuss your specific needs.

 

Customer Service and Support:

  • You can contact me through the form on the website, and I will respond to your inquiries as soon as possible.

  • I take great care in packaging the photos to ensure they arrive in excellent condition. However, I do not offer a customer satisfaction guarantee for damages that occur after delivery.

  • Due to the careful packaging process, I am not responsible for any damage that occurs after the photos have been delivered. Therefore, there is no replacement policy for damage during shipping.